Politique de remboursement
LIZARRO - RETURN & REFUND POLICY
Last updated: September 2026
We want you to be satisfied with your LIZARRO purchase. This policy explains our return policy, refunds and applicable statutory consumer rights.
LIZARRO is an independent fashion brand operated by Kostiantyn Yelizarov, based in Ząbki, near Warsaw, Poland.
For questions regarding returns or refunds, please contact:
Email: lizarro.store@gmail.com
Phone: +48 536 084 419 / +48 511 218 177
1. 14-DAY RETURN POLICY
LIZARRO accepts eligible returns within 14 days of delivery.
This return period is intended to provide a clear and consistent return window for customers and applies in addition to any mandatory consumer rights that may apply to your order.
To be eligible for a standard return, the item should be returned in its original condition, with tags attached where applicable and with the original packaging where reasonably possible.
The garment must not have been washed, altered, damaged or used beyond what is reasonably necessary to inspect its nature, characteristics and fit.
Please retain your order confirmation or other proof of purchase.
Nothing in this policy limits or replaces any mandatory statutory consumer rights applicable to your purchase.
2. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Please include your order number and the item you wish to return.
Please do not send an item back before contacting us and receiving return instructions.
Once your return request has been accepted, we will provide the applicable return instructions and return address.
3. RETURN SHIPPING COSTS
For standard returns, including returns made under LIZARRO's 14-day return policy, the customer is responsible for the direct cost of returning the product unless LIZARRO expressly states otherwise.
For consumers exercising a statutory right of withdrawal where applicable, the customer is responsible for the direct return shipping costs where permitted by applicable law and where the customer was informed of this obligation before the purchase.
Where a product is defective, damaged, incorrect or does not conform to the contract, LIZARRO will provide the remedy required by applicable law and will cover return shipping costs where required by law.
4. EU STATUTORY RIGHT OF WITHDRAWAL
If you are a consumer in the European Union and purchase a product online, you generally have a statutory right to withdraw from the purchase within 14 days without giving a reason.
For a sale of goods, the 14-day period generally begins on the day you or a person designated by you receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision before the applicable 14-day period expires.
You may contact us at:
You may use your own wording to notify us of your withdrawal. No special form is required.
After notifying us of your withdrawal, you must return the goods without undue delay and, in any event, within 14 days after communicating your decision to withdraw.
5. CONDITION OF RETURNED PRODUCTS
When exercising a statutory right of withdrawal, you may handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for such inspection, where permitted by applicable law.
For LIZARRO garments, we therefore ask that you do not wash, alter, damage or substantially wear the garment before returning it.
6. MADE-TO-ORDER AND PERSONALISED PRODUCTS
Selected LIZARRO designs may be available in additional sizes and colors on a Made-to-Order basis.
A Made-to-Order item is not automatically considered personalized solely because it is produced after an order is placed.
Where a product is made specifically according to the customer's individual specifications, such as individual body measurements, requested alterations or other personal modifications, the statutory right of withdrawal may not apply where the requirements for the applicable legal exception are met.
Choosing a standard size or color offered by LIZARRO does not by itself necessarily constitute an individually personalized product.
Where a requested modification may affect your right of withdrawal, we will inform you before the order is confirmed.
Nothing in this section affects your statutory rights concerning defective or non-conforming products.
7. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product is defective, damaged, incorrect or otherwise does not conform to the contract, please contact us as soon as reasonably possible at:
Please include your order number and, where appropriate, photographs showing the issue.
We will assess the issue and provide the remedy required by applicable law.
Your statutory rights concerning defective or non-conforming products are not affected by this policy.
8. REFUNDS
Once we receive and inspect a returned item, we will notify you whether the return has been accepted.
Where a refund is due, it will normally be made using the same payment method used for the original purchase, unless otherwise agreed and permitted by law.
Statutory withdrawals
Where the statutory right of withdrawal applies, we will reimburse the payments received from you without undue delay and within the period required by applicable law, generally no later than 14 days after being informed of the withdrawal.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.
The refund will include the cost of the least expensive standard delivery option offered by LIZARRO at the time of purchase, where required by applicable law. Additional costs resulting from your choice of a more expensive delivery option are not refundable where permitted by law.
Your payment provider or bank may require additional time to process the refund after it has been issued.
9. EXCHANGES
We do not guarantee direct exchanges.
If you would like a different size, color or product, you may be asked to return the original item, where eligible, and place a new order.
Any statutory rights relating to defective or non-conforming products remain unaffected.
10. SALE ITEMS
Sale items are subject to the same statutory consumer rights as other products.
A reduced price does not remove or limit any statutory rights that apply to the purchase.
11. GIFT CARDS
If LIZARRO offers gift cards, separate terms applicable to gift cards will be provided at the time of purchase.
12. CONTACT
For any questions regarding returns, refunds or your statutory consumer rights, please contact:
LIZARRO
Seller: Kostiantyn Yelizarov
Email: lizarro.store@gmail.com
Phone: +48 536 084 419 / +48 511 218 177
Address: Powstańców 40, 05-091 Ząbki, Poland