Shipping policy
LIZARRO - SHIPPING & DELIVERY
Last updated: September 2026
At LIZARRO, we carefully prepare every order for delivery. This policy explains how orders are processed, dispatched and delivered.
Shipping Origin
Orders are dispatched from Ząbki, near Warsaw, Poland.
1. ORDER PROCESSING
Ready-to-Ship
Products marked Ready to Ship are currently available and are normally prepared for dispatch within 1-3 business days after the order is confirmed.
Made-to-Order
Selected LIZARRO designs may be made to order in additional sizes and colors.
Made-to-Order products require 14-22 business days of production time, depending on the design. The applicable production timeframe is stated on the relevant product page.
The production period begins after the order has been confirmed and payment has been received.
The applicable production timeframe is also stated on the relevant product page or communicated before the order is confirmed.
Shipping transit time begins after the Made-to-Order product has been completed and dispatched.
Orders are processed Monday through Friday, excluding Polish public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
2. SHIPPING COSTS & DELIVERY
Poland
Standard shipping within Poland is free of charge.
Estimated standard delivery time within Poland is 1-5 business days after dispatch.
International
Standard shipping to selected international destinations outside Poland is available at a flat rate of USD 15.
Estimated international delivery time is 10-18 business days after dispatch.
The equivalent shipping amount may be displayed in the customer's local currency at checkout where local currency pricing is available.
Shipping service
LIZARRO currently offers one standard shipping service rather than a separate express option.
We prepare and dispatch each order as promptly as possible while allowing the time required to carefully complete and prepare every piece. We value our customers' time and aim to send each order on its way without unnecessary delay.
Processing and production times
For Ready-to-Ship products, orders are normally prepared for dispatch within 1-3 business days.
For Made-to-Order products, the applicable production time stated on the relevant product page is additional to the shipping transit time.
Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing and circumstances outside our reasonable control.
3. INTERNATIONAL ORDERS
We ship to selected international destinations.
A flat international shipping rate of USD 15 applies to orders shipped outside Poland.
Estimated international transit time is 10-18 business days after dispatch.
For orders shipped outside the European Union, the destination country may impose customs duties, import taxes or other charges.
Unless expressly stated otherwise at checkout, customs duties, import taxes and similar destination charges are the responsibility of the customer.
4. TRACKING
Where tracking is available, tracking information will be sent to the email address provided at checkout after your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
5. DELIVERY DELAYS
Delivery times are estimates and may vary.
Delays may occur due to carrier operations, customs processing, severe weather, public holidays, transportation disruptions or other circumstances beyond our reasonable control.
If your parcel appears to be significantly delayed or lost, please contact us at:
We will assist you in investigating the delivery status with the relevant carrier.
Nothing in this section affects your statutory consumer rights.
6. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Please ensure that your shipping information is accurate and complete before completing your purchase.
We may be unable to change an address after an order has been processed or dispatched.
If an order is returned to us because the shipping information provided by the customer was incorrect or incomplete, any additional shipping costs required to re-ship the order may be charged to the customer where permitted by applicable law.
7. DAMAGED, MISSING OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged, incomplete, incorrect or otherwise does not conform to your order, please contact us as soon as reasonably possible at:
Please include your order number and, where appropriate, photographs of the issue.
We will review the matter and provide the appropriate remedy in accordance with applicable law.
Your statutory rights regarding defective or non-conforming products are not affected by this policy.
8. CONTACT
For shipping-related questions, please contact:
LIZARRO
Seller: Kostiantyn Yelizarov
Email: lizarro.store@gmail.com
Phone: +48 536 084 419 / +48 511 218 117
Address: Powstańców 40, 05-091 Ząbki, Poland
Business Hours: Monday-Friday, 8:00 AM-6:00 PM Poland local time