Shipping policy

Shipping Policy

Last Updated: 20.05.2026

At LIZARRO, we are committed to providing a seamless and elevated shopping experience from the moment your order is placed to the moment it arrives at your door. Please review our shipping policy below for details regarding processing, delivery timelines, and shipping procedures.

Order Processing

All orders are carefully prepared and processed within 1–3 business days following order confirmation. Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

During collection launches, promotional periods, or holidays, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Options & Delivery Estimates

We offer reliable domestic and international shipping services to ensure your order arrives safely and efficiently.

Estimated Delivery Times

Standard Shipping: 10-18 business days
Express Shipping: 6-10 business days
International Shipping: 14-21 business days

Please note that delivery timeframes are estimates and may vary depending on destination, customs clearance, and carrier operations.

International Orders

For international shipments, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Tracking Information

Once your order has shipped, tracking details will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear.

Delivery Delays

While we strive to ensure timely delivery, LIZARRO is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or other circumstances beyond our control.

If your package appears delayed or lost in transit, please contact our support team and we will gladly assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are unable to guarantee address modifications once an order has been processed.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery at lizarro.store@gmail.com with your order number and supporting photos, and we will work promptly to resolve the issue.